Privacy Policy

This Privacy Policy describes how Hardev Agency (“we,” “us,” or “our”), a Broker firm dealing in pulses, grains, and agricultural commodities, located at Madhav Nagar, Katni, Madhya Pradesh – 483501, India, collects, uses, and protects information when you visit our website hardevagency.com, contact us by phone, WhatsApp, or other channels.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Contact Information: Name, phone number, email address, business name, and address you voluntarily provide.
• Communication Data: Messages sent via our website contact form, phone calls, WhatsApp, SMS, or email.
• Business Information: Commodity interests, trading requirements, and other details relevant to Broker services.
• Technical Data: IP address, browser type, device information, pages visited, and referral source (via cookies and analytics, if enabled).

2. How We Use Your Information

We use collected information solely for legitimate business purposes, including:

• Responding to inquiries about pulses, grains, and commodity Broker
• Facilitating buyer-seller coordination and Broker services
• Providing market updates and service-related communication
• Improving our website and customer experience
• Complying with legal and regulatory obligations

We do not sell or misuse customer data. Your information is never sold, rented, or traded to third parties for marketing purposes.

3. Legal Basis for Processing

We process personal information based on your consent, our legitimate business interests in providing Broker services, and compliance with applicable Indian laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember preferences and improve site functionality
• Analyze website traffic and usage patterns (if analytics tools are used)
• Enhance security and performance

You can control cookies through your browser settings. Disabling cookies may affect some website features.

5. WhatsApp Communication Policy

Hardev Agency uses WhatsApp Business to communicate with clients and prospects regarding Broker services. When you contact us via WhatsApp or submit our website form (which may redirect to WhatsApp):

• You consent to receive business-related messages on the phone number you provide.
• Messages may include quotes, market updates, deal coordination, and service notifications.
• We only message numbers that have initiated contact or provided explicit consent.
• You may opt out at any time by replying “STOP” or informing us that you no longer wish to receive messages.
• WhatsApp messages are subject to WhatsApp’s own privacy policy and terms of service.

We do not use WhatsApp to send unsolicited spam or unrelated promotional content.

6. Data Sharing and Disclosure

We may share information only in the following limited circumstances:

• With your consent, to facilitate a commodity trade (e.g., introducing a buyer to a seller)
• With service providers who assist our operations (hosting, communication tools), under confidentiality obligations
• When required by law, court order, or government authority

We do not share personal data with advertisers or data brokers.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, maintain business records, or comply with legal requirements. When data is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We implement reasonable administrative and technical measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with relevant data protection authorities in India

To exercise these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are directed at businesses and adults in the commodity trading sector. We do not knowingly collect information from children under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions or requests, contact:

Hardev Agency
Madhav Nagar, Katni, Madhya Pradesh – 483501, India
Phone: 9300440143, 9407544729
WhatsApp: +91 9300440143
Email: jeetunirankari123@gmail.com
Website: https://hardevagency.com

This Privacy Policy is intended to support Meta Business verification and WhatsApp Business API approval requirements by clearly describing our data practices.